Do I need to buy a new domain to buy a Linux Shared Hosting Plan?

No, you can use your old / current domain with our Web Hosting Service without having to register for a new one. To do so please choose the option of using an existing domain name during the checkout process. In case of any questions, you can contact our professional support team.

How can I manage my Website and Databases on Shared Hosting?

Our Linux Shared Hosting services come with cPanel, which is the most powerful and popular Web Hosting Control Panel. From managing your databases to adding/removing email accounts, all can be done within cPanel.

How many websites can I host on a Shared Web Hosting Plan?

On the Personal plan, you will be able to host only 1 domain name/website. On the Business and Pro plans of our shared hosting services you may host multiple domain names/websites as defined in the plan.

Is the money back guarantee applicable on all Linux Shared Hosting services?

Yes. All of our web hosting services come with a 30 day money back guarantee.

Can I upgrade to a higher Linux Shared Hosting Plan?

Yes absolutely. Upgrading to a higher shared hosting plan is hassle free and our technical team can assist you with the upgrade process.

Does Linux Shared Hosting include Email Hosting as well?

Yes, Email services through cPanel Webmail are included with our Shared Hosting plans and the storage is shared with website hosting space. You can create an unlimited number of email hosting accounts on this service.

Can I subdivide my Shared Hosting package and resell it?

No, while you can host multiple domain names on a shared web hosting plan you cannot divide and resell it. To be able to resell to your customers, you can opt for our Reseller Hosting Plans which allow you to create and resell custom web hosting plans.

Apart from Linux Web Hosting do you also offer Windows Web Hosting?

Yes. You can choose from Windows or Linux as your shared hosting plans at the time of purchase. We offer affordable Windows Hosting with great features.

What is the Database that can be used on Windows Web Hosting?

Windows Hosting supports Microsoft SQL Server (MSSQL) as well as MYSQL databases.

Can I upgrade to a higher Linux Shared Hosting Plan?

Yes absolutely. Upgrading to a higher shared hosting plan is hassle free and our technical team can assist you with the upgrade process.

What is the version of the Operating System on Windows Server Hosting?

Our Windows Hosting uses Microsoft Windows 2008 R2 as the OS.

How many websites can I host on the Windows Shared Hosting Plan?

We have multiple plan options and the number of websites you can host on a single package will depend on the plan chosen.

Can I upgrade to a higher Windows Web Hosting Plan?

Yes absolutely. Upgrading to a higher windows hosting plan is hassle free and our technical team can assist you with the upgrade process.

Does Windows Shared Hosting include Email Hosting as well?

Yes, Email services through cPanel Webmail are included with our Windows Hosting plans and the storage is shared with website hosting space. You can create an unlimited number of email hosting accounts on this service.

Can I subdivide my Windows Shared Hosting package and resell it?

No, while you can host multiple domain names on a windows shared hosting plan you cannot divide and resell it. To be able to resell to your customers, you can opt for our Windows Reseller Hosting Plans which allow you to create and resell custom windows web hosting plans.

Apart from Windows Shared Hosting do you also offer Linux Shared Hosting?

Yes. You can choose from Windows or Linux as your shared hosting plans at the time of purchase. We offer affordable Linux Hosting with great features.

what is a shared hosting?

Shared hosting, sometimes called shared services or virtual hosting, is simply when multiple websites share the same server, thus reducing the cost for everyone

how do i transfer web pages to server?

1. The easiest way to transfer your website's files to your new web hosting account is through FTP. Download the files locally and then upload them to your hosting account's main folder (usually public_html, www or httpdocs).

More information about FTP can be found in our FTP tutorial.

2. Backup any databases on the old host (contact the old host for instructions) and upload the those files to the new host via FTP. You must then restore your databases from backup files.

3. Change your domain name's DNS

If you don't understand any steps or don't feel comfortable with transfering files, contact our support they will do it for you.

purchased a hosting, now what do i do?

After purchasing our hosting services you can sign in to avalon control panel and try to make yourself familiar with our easy to use control panel, if you need help please visit our guide section for uploading and downloading files

how do i purchase a hosting for my hosting account?

We provide wide range of quality hosting services, whether you want a shared unlimited hosting, VPS or dedicated server, Avalon Hosting Services has the perfect one for your Website, just select your best choice from top menu or home page and click order now, it will take you to checkout page, you can pay by PayPal, Credit card, Debit card, Bank transfer(Check your country in bank transfer list before paying)

what kind of web hosting plan do i need?

Our affordable and high speed shared web hosting is very good for new businesses and bloggers, we have pakages for all your needs, you can start small and later expand to VPS or Dedicated according to your needs and requirements.

what is a VPS hosting?

VPS Hosting is a type of web hosting that gives you a dedicated server-like experience at very competitive price. The physical machine that hosts VPS Servers is virtually partitioned into multiple instances, each with its own storage, processing and memory limits. The Virtualization layer allows each website/VPS package to be fully independent as if each were on its own separate machine.

how do i transfer web pages to server?

1. The easiest way to transfer your website's files to your new web hosting account is through FTP. Download the files locally and then upload them to your hosting account's main folder (usually public_html, www or httpdocs).

More information about FTP can be found in our FTP tutorial.

2. Backup any databases on the old host (contact the old host for instructions) and upload the those files to the new host via FTP. You must then restore your databases from backup files.

3. Change your domain name's DNS

If you don't understand any steps or don't feel comfortable with transfering files, contact our support they will do it for you.

purchased a hosting, now what do i do?

After purchasing our hosting services you can sign in to avalon control panel and try to make yourself familiar with our easy to use control panel, if you need help please visit our guide section for uploading and downloading files

how do i purchase a hosting for my hosting account?

We provide wide range of quality hosting services, whether you want a shared unlimited hosting, VPS or dedicated server, Avalon Hosting Services has the perfect one for your Website, just select your best choice from top menu or home page and click order now, it will take you to checkout page, you can pay by PayPal, Credit card, Debit card, Bank transfer(Check your country in bank transfer list before paying)

what kind of web hosting plan do i need?

Our affordable and high speed shared web hosting is very good for new businesses and bloggers, we have pakages for all your needs, you can start small and later expand to VPS or Dedicated according to your needs and requirements.

what is a dedicated hosting?

Dedicated hosting is a hosting configuration in which a server is devoted to a single organisation or for a single purpose, such as a website. This is in contrast to shared hosting, in which a server acts as a host to multiple clients. A dedicated hosting service is sometimes referred to as a dedicated server and can be set up in-house or externally as a service from within a data center. Let’s have a look at some of the benefits.
1). Customisation
2). Uptime
3). Congestion
4). Security
5).Support

how do i transfer web pages to server?

1. The easiest way to transfer your website's files to your new web hosting account is through FTP. Download the files locally and then upload them to your hosting account's main folder (usually public_html, www or httpdocs).

More information about FTP can be found in our FTP tutorial.

2. Backup any databases on the old host (contact the old host for instructions) and upload the those files to the new host via FTP. You must then restore your databases from backup files.

3. Change your domain name's DNS

If you don't understand any steps or don't feel comfortable with transfering files, contact our support they will do it for you.

purchased a hosting, now what do i do?

After purchasing our hosting services you can sign in to avalon control panel and try to make yourself familiar with our easy to use control panel, if you need help please visit our guide section for uploading and downloading files

how do i purchase a hosting for my hosting account?

We provide wide range of quality hosting services, whether you want a shared unlimited hosting, VPS or dedicated server, Avalon Hosting Services has the perfect one for your Website, just select your best choice from top menu or home page and click order now, it will take you to checkout page, you can pay by PayPal, Credit card, Debit card, Bank transfer(Check your country in bank transfer list before paying)

What is a domain name?

A domain name is a unique address or identifier on the World Wide Web. One easily recognizable example is google.com: Type that domain name in your browser address bar, and the worldwide system of name servers connects your computer to the content of the Google web site.

Domain names are sometimes referred to as the real estate of the World Wide Web. A domain name gives you exclusive rights to a unique parcel on the Internet landscape.

What is a Premium Domain?

Premium Domains are highly desirable, privately owned domain names offered at a price higher than we normally charge for domain names. These domain names have an established Web presence and a solid traffic history, and are offered at prices commensurate with their value as Internet real estate.

Premium Domain registration and renewal prices may vary depending on the premium domain.

How do I find out whether the domain name I’m interested in is available?

Log in. In the "Register A Domain" text box, type the domain name you want to register. Click "GO". The response shows whether the domain name you typed is available, and also shows alternatives and Premium Domains.

If none of the suggested domain names meet your needs, use the search box to check the availability of another domain name.

How do I search for a Premium Domain?

All of our tools for searching regular domain names return Premium Domains alongside the search results for normal domain names.

In addition, we offer a search tool that returns only Premium Domains. To search for Premium Domains, hover on "Domains" and then click "Premium Domains". In the "Enter a search term" box, type a domain name, and then click "Search". The results show available Premium Domains and their prices.

How do I register a domain name?

Log in and search for a domain name or a premium domain.

When you find a domain name you want that is available, select the check box next to it and click "Add to Cart".

Select any services you want to add to your domain name. Double-check the contents of the shopping cart to make sure it contains the items you want to purchase, then click "Checkout Now". Select the "Terms and Conditions" check box and click "Submit Order".

What is preconfiguration?

Preconfiguration is providing contact and organization information that some country registries require

Preconfiguration information is often used by registries that have "presence requirements"—requirements that the registrant and/or other contacts live or have documented organizations in the country.

How do I register a domain name that requires preconfiguration?

Log in. In the "Register A Domain" text box, type the domain name you want to register. Click "GO". Select the check box for the domain name you want and click "Add to Cart". Select any extra services you want. In the row of the domain name that requires preconfiguration, Click the preconfigure icon. Fill in the form and click "Save My Settings". Double-check the contents of the cart and then click "Checkout Now". Select the "Terms and Conditions" check box and click "Submit Order".

How do I register a list of domain names?

If you already have a list of domain names you want to purchase, and they don’t require preconfiguration, you can use our bulk registration process.

To register a list of domain names, log in. In the "Domains" menu, click "Bulk Tools" and then click "Register Domains in bulk". In the "Domains to Register" text box, type in the domain names you want to register. Complete the rest of the form and click "Add To Cart". Click "Go to my cart". Double-check the contents of the cart and then click "Checkout Now". Select the "Terms and Conditions" check box and click "Submit Order".

I have six names in my shopping cart awaiting checkout, but there is one name I do not want. Can I delete just that one, or do I have to delete all of them and start over?

You can delete just one name. In the row of the item you don’t want, click the red X.

What forms of payment do you accept for Premium Domains?

For Premium Domains up to $15000, we charge your account balance. For Premium Domains $15000 and over, we offer you the option of using either your account balance or a wire transfer.

If you choose to pay by wire transfer, instructions display when you complete the domain purchase through our shopping cart. The wire transfer must reach us within 10 days of purchase

How will I know when I gain control of the Premium Domain I’ve purchased?

We send you an order confirmation email when we place the Premium Domain in your account.

What if I change my mind, or spell a name wrong. Can I get my money back?

No, all sales are final, so please double-check before finalizing your purchase.

How do I manage a Premium Domain?

Manage a Premium Domain as you would any other domain name.

Is there anything I can do to protect my domain names from hijacking?

Yes. We offer Registrar-Lock, which prevents your domain names from being transferred without your permission.

To set Registrar-Lock for all domains you register in the future, log in and click "Settings". Select the "Do not allow names to be transferred" check box. Click "save changes".

To apply Registrar-Lock to all domain names you’ve already registered, log in and click "Settings". At the bottom of the page click "Global Edit Wizard". Select "Manual input" and click "next". Select "Registrar-Lock" and click "next". Select "All Domains" and click "next". Click "next". Confirm that the "Do not allow this name to be transferred" check box is selected and click "next". Click "submit".

I want to register all of my domains for 5 years at a time. How do I do this

Log in and click "Settings". At the top of the "default options" tab select the number of default years, and then click "save changes".

This will apply to all domains that are registered, hosted, or renewed in your account. We cannot provide a refund for extra years purchased by mistake.

Domain Renewals

When you register a domain name, you gain exclusive rights to that domain name for a period of time but not forever. It’s more like a lease than a purchase. In effect, renewing extends your lease on the domain name.

How do I renew a domain name?

Log in and click "My Account". Click "Registered Domains". Click the domain name you want to renew. Click "Add Years". Use the dropdown menu to select the number of years you want to renew, and click "Checkout Now". Click "Submit Order".

When can I renew a domain name?

You can renew a domain name almost any time, and you can extend the expiration date up to 10 years from current expiration date.

Why is it important to renew my domain name before it expires?

The registry allows a short period of time to renew at your normal registration price, but then they raise the price considerably, and if you don’t pay the grace period redemption price they delete the name. Once the name enters the deletion queue, we lose the ability to retrieve it for you. You have to compete for it on its deletion date, and if you’re able to regain it, it may be expensive. We strongly recommend renewing your domains well in advance of their expiration dates to avoid the frustration and expense of this process.

what kind of web hosting plan do i need?

Our affordable and high speed shared web hosting is very good for new businesses and bloggers, we have pakages for all your needs, you can start small and later expand to VPS or Dedicated according to your needs and requirements.

what is a domain hosting?

Domain hosting is similar to web hosting. Every website on the Internet needs to be hosted somewhere, so when a company hosts your website, it also hosts the domain where your site is located.

how do i transfer web pages to server?

1. The easiest way to transfer your website's files to your new web hosting account is through FTP. Download the files locally and then upload them to your hosting account's main folder (usually public_html, www or httpdocs).

More information about FTP can be found in our FTP tutorial.

2. Backup any databases on the old host (contact the old host for instructions) and upload the those files to the new host via FTP. You must then restore your databases from backup files.

3. Change your domain name's DNS

If you don't understand any steps or don't feel comfortable with transfering files, contact our support they will do it for you.

purchased a hosting, now what do i do?

After purchasing our hosting services you can sign in to avalon control panel and try to make yourself familiar with our easy to use control panel, if you need help please visit our guide section for uploading and downloading files

how do i purchase a domain?

After purchasing our or domain services you can sign in to avalon control panel and try to make yourself familiar with our easy to use control panel, if you need help please visit our guide section for uploading and downloading files

what kind of plan do i need?

Our affordable and high speed Domain is very good for new businesses and bloggers, we have pakages for all your needs, you can start small and later expand to VPS or Dedicated according to your needs and requirements.

Can I secure multiple servers with a single certificate?

Sharing certificates on multiple servers increases risk of exposure. Auditing becomes more complex, reducing accountability and control. If a private key becomes compromised, it can be difficult to trace and all servers sharing that certificate are at risk. Because sharing certificates degrades security, the VeriSign (Symantec) certificate subscriber agreement prohibits customers from using a certificate on more than one physical server or device at a time, unless the customer has purchased additional server licenses. VeriSign (Symantec)’s licensing policy allows licensed certificates to be shared in the following configurations: redundant server backups, server load balancing, and SSL accelerators.

Can I try an SSL Certificate before purchasing?

You can either test SSL in a pre-production environment with a trial SSL Certificate free for 30 days, or you can try a production level SSL Certificate risk-free for 30 days. This is true for all SSL Certificates purchased within The SSL Store.

What is EV SSL?

In 2006, the CA/Browser Forum, a group of leading SSL Certificate Authorities (CAs) and browser vendors, approved Extended Validation (EV) SSL Guidelines, standard practices for certificate validation. To issue an EV SSL Certificate, a CA must adopt the EV practices and pass an audit. Browsers were enhanced to make it easy for Web site visitors to recognize the higher standard of EV SSL. A site secured by an SSL Certificate with EV triggers high-security Web browsers to display the organization’s name in a green address bar and show the name of the Certificate Authority that issued it. The browser and the Certificate Authority control the display, making it difficult for phishers and counterfeiters to hijack your brand and your customers.

What documentation is required for an Extended Validation authentication?

In addition to our standard verification requirements, a legal opinion letter may be required to confirm that the requestor has the authority to obtain SSL Certificates on behalf of the company. The legal opinion letter also may be used to confirm the organization registration, organization address, telephone number, domain ownership, and the organization’s business status. The physical address may be confirmed by a physical site visit if necessary. Once confirmed, the requestor may purchase additional SSL Certificates based on the original letter. If a legal opinion letter cannot be obtained, our Certification Practice Statement outlines alternate authentication and verification processes.

Do VeriSign (Symantec) SSL Certificates work with all browsers?

Most Web site users do not know which Certificate Authorities to trust so they rely on their Web browsers to help them. An SSL Certificate issued by a Certificate Authority that a Web browser does not recognize or trust will generate a security alert. As the leading Certificate Authority, VeriSign (Symantec)® SSL Certificates work with virtually all popular Web browsers used since 1996.

What information does VeriSign (Symantec) require to verify my business identity?

When you request an SSL Certificate, VeriSign (Symantec) verifies the existence of your business, the ownership of your domain name, and your employment status or authority torequest the SSL Certificate. We may require official government documentation proving your right to do business. These may include:

  • Articles of Incorporation
  • Certificate of Formation
  • Charter Documents
  • Business License
  • Doing Business As
  • Registration of Trade Name
  • Partnership Papers
  • Fictitious Name Statement
  • Vendor/Reseller/Merchant License
  • Merchant certificate

Our authentication and verification procedures are based on more than 15 years of practice authenticating commercial businesses. These procedures are audited annually by KPMG using Statement of Auditing Standard 70 Type II, established by the American Institute of Certified Public Accountants.

Why do different SSL Certificates contain different information?

Certificate Authorities use different authentication methods and levels to verify information provided by organizations. The most basic SSL Certificate only verifies domain name control, a low-level of authentication that may be used by fraudsters to make their sites appear trusted. VeriSign (Symantec), the leading Certificate Authority, secures more than 1 million Web servers worldwide and is well known and trusted because of our rigorous authentication methods and highly reliable infrastructure. VeriSign (Symantec)® SSL Certificates are issued with either full business authentication or Extended Validation (EV) authentication. The VeriSign (Symantec) Trust Seal verification page also includes the status of your daily Web site malware scan and vulnerability scan results (included with Extended Validation or Pro SSL Certificates).

What is the VeriSign (Symantec) Trust Seal?

The VeriSign (Symantec) Trust Seal is a dynamic, animated graphic that displays on Web pages secured by VeriSign (Symantec) SSL Certificates and Web sites authenticated by VeriSign (Symantec). When users click the VeriSign (Symantec) seal, it opens a VeriSign (Symantec)- generated verification page containing information about your VeriSign (Symantec) SSL Certificate, your organization, and the status of your malware scan. The VeriSign (Symantec) seal, the most recognized trust mark on the Internet, is viewed up to 650 million times per day on over 100,000 Web sites in 165 countries and in search results on enabled browsers as well as partner shopping sites and product review pages.

Do all SSL Certificates provide the same security and trust for our business?

VeriSign (Symantec) SSL Certificates provide more security and trust at no additional cost. An automatic vulnerability assessment (included with Extended Validation and Pro SSL Certificates) identifies the most exploitable weaknesses on your Web site. Daily Web site malware scanning (included with all VeriSign (Symantec) SSL Certificates) alerts you if your Web site is infected with malicious software. The combination helps extend security beyond https to your public-facing Web pages and reduce the risk of being blacklisted by Google or other search engines.Seal-in-Search displays the VeriSign (Symantec) Trust Seal next to your link on browsers enabled with a free plug-in as well as on partner shopping sites and product review pages. The seal differentiates your link in search and shows that malicious code has not been detected in a daily malware scan. Learn more:

What is authentication and why is it important to SSL?

Authentication is 3rd party verification of a Web site’s identity to establish trust. Before Web visitors share username and password, payment information or other personal data, they need to know that they can trust the Web site requesting it. A company logo or brand name is not enough. These can be faked. To protect against fraud and phishing sites, Web visitors look for proof that your business entity and Web site are legitimate. This can be provided by a VeriSign (Symantec)® SSL Certificate. Similar to the way a government agency verifies a birth date before issuing an identification card, an SSL provider (Certificate Authority) verifies an organization’s right to use a domain name and other required identification information. SSL Certificates are uniquely issued to a specific domain and Web server.

What things do I need to buy SSL certificates?

You will need to provide a CSR, have admin and technical contact info, Company Info and business documents (Depending on which certificate you are purchasing)

What are the differences between Domain Validated, Organization (Business) Validated and Extended Validated?

Domain validation means Certificate Authorities (CA) will only verify their domain names, no other verification is required.
Organization or Business Validated means the CA will verify your business, you will need to provide acceptable business documents and your company information will be shown on the certificate.
Extended Validated means the CA will verify your business ownership and you will need to provide acceptable business documents, your company information and ownership details are shown on the certificate. You will get a “green bar” at the top of browsers with this type of certificate.

How do I become a reseller?

We redirect them to our “Reseller Program” page on our website.

Where to check reseller pricing details for resellers?

They will need to register as a reseller and after approval they are to login and then click on the pricing link to check pricing details for various slabs.

How much does it cost to become reseller?

With our unique program, sign-up is FREE. You will have immediate access to the current starting pricing level. Immediate upgrade to higher pricing levels require a deposit (amount depends on specific price level) or create a promotion of some kind.

What is my order ID?

The Order ID is provided when you complete the enrollment process. If they don’t have it, we ask them for the domain name and search for their Order ID with the provided domain name and give it to the client.

What is my Invoice ID?

It is located on their Invoice. It starts with letters.

What is Secure Sockets Layer or SSL?

The Secure Sockets Layer (SSL) is a security protocol used by Web browsers and Web servers to help users protect their data during transfer. An SSL Certificate contains a public and private key pair as well as verified identification information. When a browser (or client) points to a secured domain, the server shares the public key with the client to establish an encryption method and a unique session key. The client confirms that it recognizes and trusts the issuer of the SSL Certificate. This process is known as the “SSL handshake” and it can begin a secure session that protects message privacy and message integrity. Read our Beginner’s Guide to SSL Certificates to learn more.

I don’t see a Domain Approver Email listed, how can I change it?

An approval email can only be sent to the email addresses which are on your domain Who is records. You will either need to create a Domain Approver Email and send to one of accounts listed in Who is or you will need to update your email address in your domain Who is records.

How can I optimize my Web site for trust and security?

VeriSign (Symantec) SSL Certificates with additional trust features offer more than encryption and authentication for your online business. Our SSL Certificate, daily Web site malware scanning and vulnerability assessment (available with Extended Validation and Pro SSL Certificates) work together to secure your site and help defend against attacks. The VeriSign (Symantec) TrustTM Seal and Seal-in-SearchTM technology help drive traffic to your site and reduce abandoned transactions by assuring your customers that your site is safe from search to browse to buy.

How do consumers view the authentication information?

When a browser connects to a server, the server sends the identification information to the browser. To view a Web sites’ credentials do one of the following:

  • Click the closed padlock in a browser window
  • Click the trust mark (such as the VeriSign (Symantec) TrustTM Seal)
  • Look in the green address bar*

*Only SSL Certificates with EV trigger high-security Web browsers to display your organization’s name in a green address bar and show the name of the Certificate Authority that issued it.

What does VeriSign (Symantec) do to verify my right to use a domain name?

VeriSign (Symantec) first tries to authenticate your company’s management responsibility through publicly available domain name registration information. If we cannot automatically authenticate your domain name control, we require an authorization letter from that domain’s owner. This step prevents applicants from fraudulently or accidentally obtaining SSL Certificates for domains that do not belong to them.

How long does verification take?

Authentication for new certificates could take as little as 1 hour or up to several days, depending on the verification information you provide and whether or not your certificates are pre-approved.

What is a Certificate Signing Request or CSR?

The CSR is a string of text generated by your server software. You provide this string of text to VeriSign (Symantec) during the enrollment process to enable VeriSign (Symantec) to issue an SSL Certificate unique to your Web server. You will need to know what kind of server software is running on your Web server to generate a CSR.

Why Do I Need SSL?

 Protect your customers and their sensitive information
 Increase trust and confidence = Increase transactions and avoid losing customers
 Stand out versus the competition

SSL Encryption Strength

256-bit Encryption
  •  All Symantec SSL Certificates are equipped to enable 256-bit encryption where both the server and client support 256-bit sessions.

How much does it cost to become reseller?

With our unique program, sign-up is FREE. You will have immediate access to the current starting pricing level. Immediate upgrade to higher pricing levels require a deposit (amount depends on specific price level) or create a promotion of some kind.

How much does it cost to become reseller?

With our unique program, sign-up is FREE. You will have immediate access to the current starting pricing level. Immediate upgrade to higher pricing levels require a deposit (amount depends on specific price level) or create a promotion of some kind.

How to renew a certificate? What is the process?

The renewal process is similar to buying a new certificate, you will need to generate a new CSR and reinstall the certificate once you received it.

How to login to my account? What is my username and password?

Your username is your email address and use the password reset link to send a link to reset your password to your email address.

How do I install an SSL certificate?

In such cases we provide the client with a link on how to install SSL for their particular web server.

What is my web server?

Contact your web host provider to confirm which web server they have.

Why do I need to install intermediate certificates?

On December 9 th , 2010; GeoTrust upgraded its root hierarchy to 2048 bit RSA Keys to enhance the security of all of their SSL products. As a part of this upgrade, all newly issued certificates now require the installation of the new RapidSSL Intermediate CA along with your SSL certificate.

What is encryption and how does it protect my business and my customers?

Encryption is a mathematical process of coding and decoding information. Encryption ensures that information is scrambled in transit so that only the intended recipient can decode it. The number of bits (40-bit, 56-bit, 128-bit, 256-bit) tells you the size of the key. Like a longer password, a larger key has more possible combinations. In fact, 128-bit encryption is one trillion times one trillion times stronger than 40-bit encryption. At current computing speeds, a hacker with the time, tools, and motivation to attack would require a trillion years to break into a session with 128-bit encryption. SSL Certificates with server-gated cryptography (SGC) enable 128- or 256-bit encryption for over 99.9% of Internet users.

Why are your prices cheaper than GeoTrust, VeriSign, RapidSSL, Thawte, Comodo and/or Trustwave?

We are diamond partners with GeoTrust, VeriSign, RapidSSL, Thawte, Comodo and/or Trustwave and we purchase certificates in bulk. We also have long-term commitments and contracts with them in return for lower pricing. We are able to pass the discounts down to our customers.

My Certificate is saying Failed Security Review?

As part of GeoTrust’s on-going commitment to prevent fraud, some orders are randomly flagged for an additional security review. Please note that this order will not be fulfilled until GeoTrust completes this manual security review. Usually such orders are processed within 24 hours, but sometimes it may take longe. Please contact us via Email or Live Chat for Support in such cases.

How to generate CSR? or What is my CSR?

In such cases we provide the client with a link on how to generate the CSR for their particular web server.

What documents are required for Extended Validation?

They will need to provide one document which proves his business. Acceptable documents for Proof of Organization include:

  • DUNS number (Dun & Bradstreet)
  • Articles of Incorporation
  • Business License
  • Doing Business As (DBA) registration
  • Partnership documentation
  • Sole Proprietorship documentation

SSL Authentication

 Extended Validation  Provide the strongest level of authentication, which enables high security web browsers to display a green addressbar.
 Organizational Validation  Ensures the domain is properly registered, the purchase of the certificate was authorized by the domain registrant and that the owner of that domain is a legally accountable person or business.
 Domain Validation  Validates the domain is properly registered and the purchase of the certificate was authorized by the domain registrant.

SSL Brands

Symantec(VeriSign) is the
best choice, if you:
  • Operate in a competitive environment where customer loyalty and brand protection is vital to your success.
  • Depend on a high level of financial or e-commerce transactions for the success of your business.
  • You want the most powerful SSL solution available today with the best in authentication, encryption and brand recognition.
Thawte or GeoTrust is the
best choice,if you:
  • Do not feel high levels of authentication are a priority. Instead, encrypting basic transactions is your focus.
  • Need to protect internal information.
  • Need your SSL certificate issued in minutes and wish to skip the paperwork associated with fully authenticated certificates.

Why EV SSL?

Tec-Ed Survey (January 2007)
  • 100% notice the green bar on a site
  • 93% prefer to shop on sites with EV certificates
  • 97% are likely to share their credit card information on sites with the green EV bar (only 63% with non-EV sites)
  • 88% trust the name VeriSign on a site, as opposed to only 22% for the next most trusted SSL provider
Browser support
  • Over 75% of worldwide browsers are supporting EV, including the Internet Explorer 7+, Firefox 3.0+, Opera 9.5+,

  • Google Chrome, Safari 3.2+,Safari 4+, Flock (social networking browser), and the iPhone browser
Case Studies
  • DebtHelp.com – ROI of over 16,000 percent, for every dollar spent we’re getting $162 back!
  • Overstock.com – 8.6% decrease in shopping cart abandonment
  • CRS Hotels – VeriSign EV brings 30% more conversions for their central reservation service.
  • Over 20 case studies with measured uplifts ranging from 5% – 87%

Why Symantec? The Most Trusted SSL Brand on the Internet

Brand of choice
for online leaders
  • Over 95% of the Fortune 500
  • 96 of the 100 largest banks in the world that use SSL
  • 90% of the 100 biggest Internet Retailer e-commerce sites
VeriSign/Norton Secured Seal
  • Norton seals are viewed over 175 million times a day on over 90,000 Web sites in 145 countries.
  • 91% of online shoppers recognize the Norton Secured Seal (Synovate 2008)
  • Can increase online sales by 10%-36% (case studies)